As per the DCP’s orders, all police stations in the South Zone now have help desks to register complaints of all nature, regardless of the presence of the duty officer
All these days the police always claimed that it was their duty to serve the public. But going a step further is the South Zone DCP Akun Sabharwal, who recently launched a new programme for the benefit of the public called ‘Hum aapke Madadgaar’ in all the 17 police stations under his jurisdiction. As part of the programme each police station has set up a separate reception to receive complaints from residents and is manned by homeguards. The reception functions from 11 am to 5 pm and the policemen have been instructed to take cognisance of every complaint received.
Launched on June 1, the programme has already registered 120 complaints of various natures in all the police stations. “We have appointed a sub inspector as the nodal officer to personally pursue all the complaints lodged in the south zone and care has been taken to appoint three women officers as receptionists as well,” said Akun Sabharwal.
He went on to add that earlier people found it hard to lodge a complaint with a police station due to the absence of the concerned officer. “This inconvenienced the public, which is why we decided to introduce this programme,” he explained.
“Earlier too there was a similar programme in Andhra Pradesh called Sannihitam. However, for some reason the project came to an end. So all we’re doing is revive it, especially for residents of the Old City. The Central Zone launched this programme three years back and it has been very successful and received a good response,” he revealed. Incidentally, at the time the Central Zone launched this programme Sabharwal was the DCP of the zone.
The DCP has also issued a strict warning to all policemen to take all kind of complaints from the public and not turn anyone away. “We have given them a special training for two days so they can handle the public in a courteous manner. Since we draw our salaries from the tax payer’s money, it is our duty to take of them. We should not ignore their complaints and should take immediate action in favour of the innocents,” he added.
When quizzed about the existence of middle men and peace committees, Sabharwal assured that the police have been warned not to entertain any such people and to take whatever action that has to be taken as per the law.
About the Author (Author Profile)
I have been working as a crime reporter in Hyderabad for the past 17 years. I was encouraged to be a journalist by my late father. As a journalist I try to do something unique for society, especially the poor who suffer the most.